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We Are Here To Help

Here are the frequently asked question, we hope you found your answer here.

1) Click the "Create My Account" link at the top right side of our site.
2) Enter your Personal Details, email address.
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

For orders above S$100, we offer free island-wide delivery. For orders below S$100, there will be a surcharge of S$20. A re-delivery surcharge of S$10 will apply after the first failed delivery. There will be a $10 service charge if you should cancel your order after ordering.
Till 31st Dec 2020, 2359hours, free delivery is applicable for nett purchases of S$80 and above. A re-delivery surcharge of S$10 will apply after the first failed delivery.
A cancellation surcharge of S$10 will apply if you choose to cancel your order.

Yes we do. You can opt for our express delivery at a fee of $20, subject to item availability and verification of payment, and we will deliver to your doorstep within 24hours from the time we processed the order with your full payment. If you wish to opt for this service, do email us at enquiries@superpets.sg together with your proof of payment and order number.

You will receive an auto-response for payment upon ordering, showing that our system has captured your order and information. Once you have provided your payment details into your order, Our customer service officer will then contact you within 48 hours to confirm your order and address, thus scheduling for delivery as well.

Orders will be processed within 24hours and we endeavour to deliver within 3 to 5 working days from date when order is placed. If you have a preferred delivery time (or special requests), you may indicate it under the “Remarks” column of “Delivery Details” during checkout, and we will try our best to adhere to it.

We will first contact you for notification, then inform you how long you have to wait for the stock to come in, and recommend the next suitable product (if any) for your pet. In the event that you decide to cancel the item in question, cancel the whole order, or if the item you have ordered has been discontinued by the distributor, we will refund your payment accordingly.

Any changes to your order is not allowed after placing your order.
You may wish to contact us @ 64588072 or email to us at enquiries@superpets.sg to request, should your order have not been processed by our team.

We offer the following payment methods:
1. Paypal (Visa, MasterCard)
2. iBanking (Online funds transfer)
3. Paynow

For Paynow option. Please enter the UEN ID to make your payment.
UEN: 201118348W

For Bank Details OCBC Current Account
Account Number: 641-383062-001
Bank Code: 7339
Branch Code: 641

Yes, please contact us in advance so that we have sufficient time to prepare your order before collection. You can do so by indicating 'Self-collection' when placing your order online in the comments form, or notifying us when placing your order through the phone. Self-collection is available only at Superpets @ Jalan Kelulut from 11am-9pm excluding Public Holidays.

  • Superpets @ Kelulut 24HR 18 Jalan Kelulut Singapore S809035 (Along Yio Chu Kang Road)  

Yes, re-packing is available. It will be chargeable at $2 for 5kg and above of whole bag of dry food.

The Return and Exchange Policy described below applies only to online purchases made through our website. We will exchange item(s) due to manufacturers' defect only.

The item(s) must be returned within 7 days of purchase in its original packaging and condition (unused and unsoiled) to Superpets @ Jalan Kelulut, 18 Jalan Kelulut, S809035 between 11am - 9pm excluding Public Holiday. We will require the original tax invoice as proof of purchase from www.superpets.sg.

We encourage you to help us check for defects before accepting our delivery. Please note that the item(s) cannot be exchanged without the original tax invoice and we reserve the right not to accept the item(s). All sales of Gift cards, e-gift certificates, un-exchangeable goods and any items marked as Sale are final.

FINAL SALE items cannot be returned for exchange or credit. Un-exchangeable goods include(but not limited to) pet muzzles, e-collars, apparel, undergarments and footwear. Repacking products are non refundable & non exchangeable.

No, we absorb GST.

Your credit card will be charged accordingly to the terms and condition of the bank policy.
Please check with your bank.

To find the product(s) you're looking for, you may (1) use the navigation menus on the top right of our website. (2) Type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

To navigate this website, simply click on a category you are looking for or simple choose brands to search for the specfic brand you want. 
You can also choose to type and search on with our search bar to help you to look for your items.

If you need assistance, please do contact our customer officer.

After adding items to your cart, click the "View Cart" link at the top right of this site to view your cart. You'll see a box where you may enter your coupon code.

Click the "My Account / Order Status" link at the top right hand side of our site to review your orders.
You may compare your order history on our website, with your financial records.
If you have further questions or concerns, please contact customer service for further assistance.

Should you required an invoice for your order, please do email us at enquiries@superpets.sg

Do drop us a call at 64588072, or drop us an email at enquiries@superpets.sg to let us know which product you would like to have, and we will do our best to carry that product.
Unfortunately, we do not offer international shipping at this time.
No, we are strictly against selling of pets, we encourage adoption instead. We do sell all kinds of pet food (for dogs, cats, hamsters, guinea pigs, gerbils, chinchillas, rabbits and fishes), cages, pet accessories (like collars, muzzlers, pet trays etc), cat litter and pet treats amongst many other products you will find at our website.
Huat Hock Pte Ltd (Superpets) is committed to provide you with the best value at the best price. Your business is important to us and we strive to keep our products at affordable prices to suit all your needs!

Can’t find your answer?

Message us online or give us a call, our representative will attend to any questions you might have.

Customer Service:

Hotline: +65 6458 8072
(Daily, 9am-6pm)
Email: enquiries@superpets.sg
Facebook: Superpets.sg