In-Store Membership Card Policy

SUPERPETS FACILITY CARD TERM AND CONDITIONS

These Conditions shall be binding on all persons (“Card Holders“) to whom or on whose behalf purchase Superpets contactless stored value facility, ”SP facility Card” for short, is sold, or who otherwise acquires an SP facility card.

CONDITIONS OF ISSUE

The Account Holder shall submit to Superpets a duly completed Application Form using physical form at any of Superpets Outlet or other such means approved by Superpets from time to time to apply for Superpets FACILITY card. Upon approval by Superpets, the FACILITY card(s) nominated by the Account Holder will be enabled with the value-added by Superpets. Superpets shall not be obliged to approve any Application Form and shall not be obliged to furnish any reasons for any rejected Application Form.

DISTRIBUTION OF SUPERPETS CARDS AS A STORED VALUE FACILITY

1.1 The SP facility card is sold or otherwise distributed under Superpets Trading Pte Ltd (“SPTPL”) brand name “Superpets”.

1.2 The money advanced by the Card Holder for the Stored Value (as defined in paragraph 1.3) of the SP facility card or for topping up the Stored Value of the SP facility card, as the case may be, is collected by SPTPL and/or the Agents for and on behalf of SPTPL as Approved Holder.

1.3 For the purposes of these Conditions:-

2. “Approved Outlet” shall mean the Outlet approved under the Payment Systems (Oversight) Act to undertake to be fully liable for the stored value on the SP facility card stored value facility.

3. “Approved Holder” shall mean the party approved under the Payment Systems (Oversight) Act to be the holder in respect the SP card stored value facility.

4. “Cards” and “SP facility cards” shall include any stored value facility, whether in the form of a card or otherwise, which are sold or distributed under SPTPL brand name “Superpets”.

5. “Stored Value” or “stored value” shall mean the initial monetary value paid for and stored in a SP facility card or the residual value remaining therein from time to time, excluding the Card Cost, which value shall not at any time exceed S$500 or such other amount as SPTPL may stipulate from time to time;

CONDITIONS OF USE

1. All SP facility cards are issued subject to these Conditions which shall be binding on all Card Holders.

2. The purchase/usage of the SP facility card and/or the subsequent use thereof by the Card Holder shall be deemed to be acceptance by the Card Holder of these Conditions and any revisions to these Conditions.

3. The Card Holder agrees that SPTPL and/or Superpets as the Approved Holders shall hold and be fully liable for all monies deposited by the Card Holder onto the SP facility card, and be responsible to the Card Holder. SPTPL shall be responsible to the Card Holder for all administrative matters relating to the distribution and/or use of the SP facility card as contemplated under these Conditions, and SPTPL may appoint Agents to carry out such functions on its behalf.

4. The Card Holder shall examine the SP facility card and/or any change tendered upon the collection of the SP facility card before leaving the location and/or outlets of Superpets issuing SP facility card, as the case may be. SPTPL and/or the Management, Staffs shall not be liable for any error or omission not drawn to their attention at the time of issue of the SP facility

VALIDITY OF THE SP FACILITY CARD

1. The SP facility card is valid for use for 5 years from the date that it is last transaction with Superpets (the “Validity Period”), and thereafter the SP facility card shall expire. SPTPL may in its discretion and from time to time extend the Validity Period for any or all types of SP facility.

2. SPTPL may at its discretion blacklist any SP facility cards:

a. suspected of being counterfeited, stolen, lost, tampered with or fraudulently issued or procured; or

b. the Stored Value on the SP facility cards have been fraudulently or illegally revalued, or

c. the SP facility cards are or otherwise suspected of being faulty, damaged or invalid for use.

3. Where any SP facility cards have been blacklisted, the Card Holder shall not be entitled to use the SP facility cards, and the Stored Value on the blacklisted SP facility cards shall not be refunded to the Card Holder except with the approval of SPTPL.

CARD COST

1. SPTPL may collect from the Card Holder an amount to cover the cost of the card (“Card Cost”) when the SP facility card is first purchased. The Card Cost, which is up to a maximum of S$10, is non-refundable.
2. To purchase a SP facility card, the Card Holder will also be required to purchase a minimum amount of Stored Value. This amount will be determined by SPTPL and/or Superpets partner(s) and may vary from the time of purchase. The SP facility card is issued subject to the payment of the minimum amount of Stored Value required by the Card Holder, and the Card Cost.

TRANSACTIONS

The SP facility card shall and can be used as a means of payment for Qualified Goods and/or Services, subject always to these Conditions. SPTPL and/or Superpets partner(s) may reject the use of the SP facility card for payment of Qualified Goods and/or Services if the SP facility card has expired; or the SP facility card is suspected to have been fraudulently issued, stolen or tampered with or may in any way pose a risk to the SP facility card system; or the SP facility card system is unable to process the payment for any reason whatsoever or if a force majeure event (see paragraph 16) arises which disables and/or prevents Superpets from accepting and/or processing the SP facility card as a means of payment. The Card Holder agrees that Superpets is responsible for deducting payment for Qualified Goods and/or Services that the Card Holder has agreed with Superpets or is agreeable (with Superpets) to pay from the Stored Value, in such manner as may be required by Superpets. Superpets accepting the use of SP facility cards may be changed from time to time without prior notice.

REFUNDS

(1) Subject to below refund clauses, a refund of the Stored Value remaining on an SP facility card (whether valid or expired) can only be obtained by a Card Holder if the SP facility card is surrendered at any Superpets Outlets and Card Holder still maintain an active membership account with Superpets. The amount of Stored Value remaining on valid SP facility card shall be as determined by SPTPL and/or Superpets partner(s) and will be credited into the membership account, free of interest. The SP facility card shall not be returned to the Card Holder after refund. Notwithstanding the foregoing, SPTPL and/or Superpets partner(s) may require the SP facility card to be retained for investigations to determine the remaining Stored Value. Where the SP facility card requires investigations, the Stored Value will be credited upon completion of the investigations. Subject to point 4 and 5, the residual Stored Value on the SP facility card will be determined based on the electronic data encoded. However, no refund of the Stored Value will be made on any expired SP facility card after 1 years from the date the SP facility card was first encoded by SPTPL for use whereupon the Card Holder shall have no claim against SPTPL and/or Superpets partner(s) in respect of the Stored Value remaining on such SP facility card, whereupon SPTPL shall be fully entitled to deal with any unclaimed Stored Value as it thinks fit.

(2) Other than as provided in refund clause 1 above, neither SPTPL and/or Superpets shall be obligated to make a refund to any Card Holder or to process any Card Holder’s request for refund on any SP facility card (whether valid or expired). Notwithstanding the foregoing provision, SPTPL and/or Superpets may at their absolute discretion make a refund or process a refund in respect of the Stored Value or any part thereof, and any such refund may be made and/or processed subject to conditions imposed by SPTPL and/or the Agents on SPTPL behalf. SPTPL and/or Superpets shall not be obliged to effect an immediate refund, and may, in its absolute discretion, refund the amount on any SP facility card in such manner and upon due verification as it deems fit.

(3) In any case, SPTPL and/or Superpets partner(s) will not be liable to make a refund of the Stored Value if : (A). the SP facility card is not surrendered by the Card Holder at the time of a request for refund; or (B). the encoded data on the SP facility card is erased wholly or in part, or otherwise altered or interfered with as determined by SPTPL and/or the Agents; or (C). the SP facility card’s electronic data and its external card number are not reliably readable for any reason whatsoever as determined by SPTPL and/or the Agents; or (D). the SP facility card is faulty, damaged or invalid for use whether intentionally or by failure by the Card Holder to take proper card of the SP facility card as determined by SPTPL and/or the Agents; or (E). the SP facility card is counterfeited, stolen, lost, tampered with or fraudulently issued or procured; or (F). the Stored Value on the SP facility cards have been fraudulently or illegally revalued.

(4) A Card Holder shall, upon surrender and/or disable of the SP facility card pursuant to refund clause 1 herein, be entitled to a refund of the Stored Value, not including of bonus value and/or added value and/or Saving package, within 1 year from the date that the SP facility card is first encoded for use by SPTPL , no refund will be entertain where the SP facility card is surrendered for refund more than 1 year after the Validity Period, SP facility shall be entitled to levy monthly a service charge (“Refund Service Charge”) of such an amount as SP facility may in its discretion determine from time to time, for each card that is not surrendered for refund more than 2 years after the Validity Period. The Refund Service Charge shall be deducted monthly from the Stored Value commencing 2 years after the Validity Period until the SP facility card is finally surrendered for refund or when the Stored Value in the Card is fully depleted, whichever is the earlier. For the avoidance of doubt, the Card Holder shall not be entitled to a refund after more than 364 days from the date that the SP facility card is first encoded for use by SPTPL.

(5) Where the SP facility card’s electronic data is not reliably readable for any reason, SPTPL and/or the Agents' partner(s) will not proceed with any form of refund of the residual Stored Value on the SP facility card.

(6) The Card Holder shall, upon receiving of the refund, be deemed to have accepted the amount thereof as correct, and agrees to discharge SPTPL and Superpets partner(s) from any liability whatsoever to the Card Holder, including but not limited to any shortfall or error in the amount of such refund.

DETERMINATION OF VALUE IN SP FACILITY CARD

The determination by SPTPL and/or Superpets partner(s) as to the residual Stored Value of an SP facility card shall be final and conclusive. For the purpose of such determination, the residual Stored Value as determined by SPTPL and/or Superpets partner(s) from the records of SPTPL or the information generated by the SP facility card system shall, save for manifest error, be deemed to be conclusive and binding against the Card Holder.

OWNERSHIP OF SP FACILITY CARDS

1. Notwithstanding payment of the applicable Card Cost for any SP facility card purchased, all SP facility cards shall remain the property of SPTPL. All SP facility cards shall be produced at the time of purchase for inspection by any authorised office or staffs of SPTPL and/or Superpets partner(s).
2. SPTPL and/or Superpets partner(s) shall be entitled without assigning any reason therefore to retain any SP facility card which it reasonably suspects or has reason to believe to have been fraudulently issued, stolen, tampered with and/or used any SP facility card which was not issued to the person using such SP facility card or which the person is not entitled to the use thereof, or where the SP facility card has been blacklisted.

LOSS OF SP FACILITY CARDS

1. Card Holders are responsible for safeguarding their SP facility cards against loss, damage or theft, and ensuring that their SP facility cards are not used by any person without the Card Holder’s permission. SPTPL and/or Superpets partner(s) accepting the SP facility card for payment for Qualified Goods and/or Services are not responsible for any financial losses incurred due to the loss of SP facility card and have no obligation whatsoever to prevent the use of a lost SP facility card by a person other than the Card Holder.
2. Where SPTPL and/or Superpets partner(s) are in possession of any lost SP facility card, the Card Holder may reclaim the SP facility card provided that the Card Holder is able to produce proof of ownership to the satisfaction of SPTPL and/or Superpets partner(s). Card Holder shall not have any claim to any lost SP facility card or the Stored Value therein if the lost SP facility card remains unclaimed after two weeks in SPTPL and/or Superpets partner(s) possession. SPTPL shall be fully entitled to deal with the Stored Value remaining on such lost SP facility card as it thinks fit.

AMENDMENT

SPTPL may (for and on behalf of itself and/or Superpets partner(s)) from time to time amend any part of these Conditions. SPTPL will give notice of any amendment by posting the same at its website at www.superpets.sg,the premises of Superpets, such other premises as may be determined by SPTPL. The Card Holder agrees that any notification of amendments as aforementioned shall be sufficient notice for the purpose of this paragraph. If the Card Holder does not accept any amendments, he shall cease all use of the SP facility The Card Holder’s continued use of the SP facility card after the date of such notification shall constitute an affirmative acknowledgement by the Card Holder of the amendments and shall be deemed to be the Card Holder’s acceptance of such revised Conditions.

RIGHT OF THIRD PARTIES

A person or entity who is not a party to these Conditions shall have no right under the Contracts (Rights of Third Parties) Act, chapter 53B of Singapore to enforce any term of these Conditions, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description. For the avoidance of doubt, nothing in this paragraph shall affect the rights of any permitted assignee or transferee of these Conditions.

FORCE MAJUERE

Neither SPTPL nor Superpets partner(s) shall be liable for non-performance, error, interruption or delay in the performance of their obligations under these Conditions, in the SP facility card system’s operation, if this is due, in whole or in part, directly or indirectly to an event or failure which is beyond its reasonable control which includes without limitation:- (i) flood, lightning, acts of God, fire, earthquakes and other natural disasters; (ii) judgements, legislation, acts, orders, directives, policies, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any court, governmental, parliamentary and/or regulatory authority imposed or to be imposed after the fact; (iii) power failure; (iv) acts or defaults of any telecommunications network operator; (v) circumstances where communications lines and/or computer systems of SPTPL and/or Superpets partner(s) cannot be used for reasons attributable to third party telecommunications carriers.

INDEMNITY

The Card Holder hereby undertakes and agrees to indemnify each of SPTPL and Superpets partner(s) and keep each of SPTPL and Superepets partner(s) at all times fully indemnified from and against all actions, proceedings, claims, liabilities (including statutory liability), penalties, demands and costs (including without limitation, legal costs of SPTPL and/or Superpets partner(s) on a solicitor and own client basis), awards, damages, losses and/or expenses however arising directly or indirectly by reason of and/or as a result of any breach or noncompliance by the Card Holder of the terms and conditions herein.

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Superpets Membership (In-store, Mobile App store (App Store)

•Superpets membership, including any assets tied to the account is strictly non-refundable, non-exchangeable and non-transferrable. These may include but not limited to the funds, rewards, credits credited into the membership accounts and/or points/rebates earned during/after the validity.
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•Superpets memberships is applicable for use at all Superpets retail stores, call in orders, in-store home delivery services and mobile application (App Store). However, it is not applicable for online purchases at our e-commerce site/partners (e.g superpets.sg, Shopee, Food Panda)
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•Upon signing up for Superpets membership, it is valid for 1 calendar year from the date of sign up.
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•Should there be any request for a refund of membership with Superpets, you hereby agree to forego all services and benefits that the Superpets membership entitles you with, which may include but not limited to expiry of the membership and/or products. Any refunds approved by the management of Superpets are on a case-by-case basic. The refund amount will be calculated according to the validity of the membership, and any products that you had purchased with membership savings will be claimed back by Superpets and be charge to you as a non-member pricing, excluding the admin charges, and the points/rebates from the refund will be automatically voided from the system. Should you not have sufficient rewards in your account, we will deduct the amount from your refund.
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•Personal information provided by you will be used for marketing purposes only. These may include but are not limited to emails, physical mails, text messages and our new product launches and biannual mega sales. We are committed to only sending you information which we believe will interest you. Should you wish to opt out of our marketing messages, you may email us at enquiries@superpets.sg.
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•We will only disclose your personal information to the authorities when required by law or to any third-party services engaged by us to reach out to you for home delivery purposes or for sending you our marketing messages mentioned above.
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•Sensitive information like your NRIC is used to safeguard the monetary value stored in your Superpets membership account. This information is kept strictly confidential by Superpets and partners and will not be disclosed to any third party services or shared internally unless required by law.
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•We take privacy seriously. All information stored in our databased are kept confidential and secure. We are committed to providing high-security levels and controls to protect your personal information against unauthorized access.
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•Superpets and its related companies reserve the rights to amend the T&Cs and benefits mentioned above without prior notice.
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*The Refunds and Exchange Policy described below applies only to purchases made through any Superpets channels; Physical outlet, Web Store, Mobile Application.*

•With effect from 3 February 2022, all refunds will be charged an admin fee (5% of item price).
•We will exchange item(s) due to manufacturers' defect only.
•The item(s) must be returned within 7 days of purchase in its original packaging and condition (unused and in good condition) to 263 Jalan Kayu S799491.
•We will require the original tax invoice as proof of purchase and/or receipt.
•We encourage you to help us check for defects before accepting our delivery.
•Please note that the item(s) cannot be exchanged without the original tax invoice and we reserve the right not to accept the item(s).
•For products which are wrongly or short delivered, Superpets reserves the right to refund the difference or supply the correct or short delivered products.
•All non-exchangeable goods and any items marked as "Sale" are final. These items cannot be returned for exchange or credit or refund.
•Non-exchangeable goods include (but not limited to) pet muzzles, e-collars, apparel, undergarments, footwear, clippers, strollers, beds, cushions, gates, playpens and cages.
•All rewards points, vouchers values are based on an "up-to" denomination, where the lowest price item will be deducted follow by the next item, dependable on the number of vouchers used, not limiting the value of the vouchers.
•Superpets reserves the right to amend the Refunds & Exchange Policy above without prior notice.
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Delivery
*Please note that the date of delivery is a request option and is not a confirmed schedule. We will strive to meet your requested date as much as possible. Otherwise, please check the status of your order for the progress. Our delivery time range is between 3 to 5 working days.
Our free delivery applies for orders that is more than $120 for all orders, including promotions and discount offered during the time of purchase.
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Rewards - Bronze, Platinum and Diamond Members
•2% (Bronze, Platinum) and 3% (Diamond) rebates into your account when you make your payment (excluding CRM Points, Vouchers)
•1 e-stamp for every $20 spent (excluding CRM Points, Vouchers & Total amount excluding GST amount)
**E-stamps in each tier will not be able to roll over during upgrade/sign up.

Rewards - Platinum and Diamond Members
•Completed your journey and get a total of $13(Platinum) $20(Diamond) vouchers.
•Enjoy special member prices.
•Get Vouchers during your birthday month.

CRM Points / Vouchers (Rewards)
•All rewards conversion of value into cash is strictly not allowed.
•All rewards will be forfeited after 3years from last transaction or after it expiry date, whichever earlier.
•All rewards value stated is the maximum value available as per each individual points and/or vouchers.
•All rewards comes with terms & conditions.
•All rewards can be use at all Superpets Outlet and/or mobile e-store products only.

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GOVERNING LAW

The construction, validity and performance of these Conditions shall be governed by and construed in accordance with Singapore law. Each party mentioned herein hereby submits to the non-exclusive jurisdiction of the Singapore courts.