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We Are Here To Help

Here are the frequently asked question, we hope you found your answer here.

You will receive an auto-response upon ordering, showing that our system has captured your information and we’re on it! A customer service officer will then contact you within 24 hours to confirm your order and address, thus scheduling for delivery as well.

Orders will be processed within 24hours and we endeavour to deliver within 3 to 5 working days from date when order is placed. If you have a preferred delivery time (or special requests), you may indicate it under the “Remarks” column of “Delivery Details” during checkout, and we will try our best to adhere to it.

We will first contact you for notification, then inform you how long you have to wait for the stock to come in, and recommend the next suitable product (if any) for your pet. In the event that you decide to cancel the item in question, cancel the whole order, or if the item you have ordered has been discontinued by the distributor, we will refund your payment accordingly.
All changes to an order are to be made at least 24 hours before the scheduled delivery. Please contact customer service for assistance at 64588072 or email us at

1) Click the "Create My Account" link at the top right side of our site.
2) Enter your Personal Details, email address.
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the "My Account" link at the top right hand side of our site to edit your account information. I forgot my password. Click the "My Account" link at the top right hand side of our site. Under the login box there will be a link that says "Forgot your password? Click here". That link will send an email to you with your password.

Thank you for shopping at! The Return and Exchange Policy described below applies only to online purchases made through our website. We will exchange item(s) due to manufacturers' defect only. The item(s) must be returned within 7 days of purchase in its original packaging and condition (unused and unsoiled). We will require the original tax invoice as proof of purchase from We encourage you to help us check for defects before accepting our delivery. Please note that the item(s) cannot be exchanged without the original tax invoice and we reserve the right not to accept the item(s). All sales of Gift cards, e-gift certificates, un-exchangeable goods and any items marked as Sale are final. FINAL SALE items cannot be returned for exchange or credit. Un-exchangeable goods include(but not limited to) pet muzzles, e-collars, apparel, undergarments and footwear. Repacking products are non refundable & non exchangeable.
Huat Hock Pte Ltd (Superpets) is committed to provide you with the best value at the best price. Your business is important to us and we strive to keep our products at affordable prices to suit all your needs!
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance. I need a copy of my Receipt / Invoice. You can always email us at and we will email a copy of your receipt to you.
Your credit card will be charged within the next two working days after your order is submitted.
For orders above $100, we offer free island-wide delivery. For orders below $100, there will be a surcharge of $20.

We offer the following payment methods:
1. Paypal (Visa, MasterCard)
2. Cash on Delivery
3. iBanking (Online funds transfer)

Bank Details OCBC Current Account 641-383062-001
Bank Code: 7339
Branch Code: 641

Yes, please contact us in advance so that we have sufficient time to prepare your order before collection. You can do so by indicating 'Self-collection' when placing your order online in the comments form, or notifying us when placing your order through the phone. Self-collection is available at Huat Hock Pte Ltd (Superpets) from 11am-8pm (Tuesday days through Sunday) excluding Monday or Public Holidays at one of our stores located at these locations:

  • Superpets @ Bedok 24HR Blk 204 Bedok North St 1 #01-417/419 S460204 (Beside OCBC)  
  • Superpets @ Kelulut 24HR 18 Jalan Kelulut Singapore S809035 (Along Yio Chu Kang Road)  
  • Superpets @ Bt Batok St 31 (Daily 9am-9pm) Blk 374 Bt Batok St 31 #01-176 S650374 (Opposite Bukit Gombak MRT Station)  
  • Superpets @ Bt Batok St 11 (Daily 9am-9pm) Blk 151 Bukit Batok St 11 #01-248 S650151  
  • Superpets @ Boon Lay Shopping Center 24HR 221 Boon Lay Place #02-184 S646221  
  • Superpets @ Yishun 24HR Blk 101 Yishun Ave 5 #01-23 S760101 (Chong Pang)  
  • Superpets @ Vista Point (Daily 9am-10pm) Blk 548 Woodlands Dr 44 #01-15 S730548 (Vista Point)  
  • Superpets @ Tampines (Daily 10am-10pm) Blk 821 Tampines St 81 #01-204 S520821
Yes, re-packing is available. It will be chargeable at $2 per whole bag of dry food.
No, we absorb GST.
Unfortunately, we do not offer international shipping at this time.
To find the product(s) you're looking for, you may (1) use the navigation menus on the top right of our website. (2) Type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
After adding items to your cart, click the "View Cart" link at the top right of this site to view your cart. You'll see a box where you may enter your coupon code.
Do drop us a call at 64588072, or drop us an email at to let us know which product you would like to have, and we will do our best to carry that product.
No, we are strictly against selling of pets, we encourage adoption instead. We do sell all kinds of pet food (for dogs, cats, hamsters, guinea pigs, gerbils, chinchillas, rabbits and fishes), cages, pet accessories (like collars, muzzlers, pet trays etc), cat litter and pet treats amongst many other products you will find at our website.

Can’t find your answer?

Message us online or give us a call, our representative will attend to any questions you might have.

Customer Service:

+65 6458 8072
(Mon-Fri, 9am-6pm)